June 1, 2016

F.A.Q.

1) What types of services do we offer?

We offer a multilingual customer service in a multiple ways: Inbound, Outbound, Marketing Research, technical support, appointment service, translations, events organization and storage and shipping from our warehouse.

2) What is The Call Center Outsourcing

The Call Center Outsourcing is the process of hiring a Call Center Agency to handle your Customer Support, Sales, Lead Generation or Back Office Activity. You can outsource to an agency close to home or halfway around the world. GCS is a consulting company that specializes in being a third party to this outsourcing process.

3) What are the advantages of outsourcing?

Outsourcing to a professional call center has many advantages such as:

  • Flexibility to handle volume that is sporadic or seasonal.
  • Decrease Fixed Costs.
  • Enhanced agent talent pool.
  • Scalability to ramp up quickly as business improves.
  • Ability to immediately upgrade technology by utilizing a state of the art call center.

4) How can Golden Customer Service outsourcing help in my business?

Providing support to your customers is often a difficult task that can be complicated by human resource and technology issues. Outsourcing to a call center partner can often be a great way to pull in talented agents and upgrade to the best technology with the flip of a switch!

5) What are our hours of operation?

We are available 24/7

6) How many languages do we offer?

We offer more than 31 languages.

7) Where is GCS located?

We are located in the north of Netherlands in the city of Groningen.

8) How do I hire GCS?

You can send an e-mail, quote request or contact us by phone at

9) Why you should choose us? 

• We will help you to expand and gain the access to new market approaching both product and service delivery from the perspective of our target consumers in order to ensure that they are assisted with the utmost care.
• You will share the risk with a partner company.
• Our well trained staff is available 24/7 for you in a variety of 15 European languages.
• We can provide you with multiple levels of customer service
• Dedicated trainer: Our trainers are highly committed to a continuous improvement of the customer care in order to ensure an exceptional experience to every single customer.
• Dedicated management team: Our managing layer holds managers and team leaders, who are fully devoted to your project.

10) Do we offer a management per project?

Our managing layer holds managers and team leaders, who are full-time dedicated to your project(s). The managers collaborate directly with our clients and take care of every need they have.

11) Does GCS have a dedicated trainer for my project?

We have experienced specialists from various markets, who train our customer service team and offer them the right tools. Our trainers are highly committed to a continuous improvement of  customer care in order to ensure an exceptional experience to every single customer. We regularly train our employees to make sure that they are all up-to-date.

12) Do we offer a report record?
Golden Customer Service provides these reports in order to keep track of the support and care process. Our clients can monitor the statistics of our performance, which will help to see customer flows, duration of phone calls and other.