9 Tips for Providing Excellent Customer Service

By Alyssa Gregory, 2017 Source: www.thebalance.com Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. Read more about 9 Tips for Providing Excellent Customer Service[…]

10 Tips for Call Center Etiquette Excellence

Reference: www.talkdesk.com. Shauna Geraghty, 2013   Call center agents can be the first and only contact point for customers and are therefore often the face of a company. Every positive interaction a customer has with a company can turn them into a loyal customer and evangelist. Thus, positive interactions with well-trained agent will increase customer Read more about 10 Tips for Call Center Etiquette Excellence[…]