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May 2017 – Golden Customer Service

10 Tips for Call Center Etiquette Excellence

Reference: Shauna Geraghty, 2013   Call center agents can be the first and only contact point for customers and are therefore often the face of a company. Every positive interaction a customer has with a company can turn them into a loyal customer and evangelist. Thus, positive interactions with well-trained agent will increase customer Read more about 10 Tips for Call Center Etiquette Excellence[…]